TiVo Repair and Troubleshooting Guide: Problems and Solutions
Problems using the second
A common complaint we hear from customers is that the second SAT
input on the back of their DirecTV TiVo doesn't work. In well more
than 95% of cases, in units that we receive back, the problem isn't
with the TiVo. Here are some things to check:
Please check these issues:
1. As with all TiVo problems, the first thing to try is to unplug
the TiVo, wait 30 seconds, and plug it back in.
2. If rebooting doesn't work, switch the SAT 1 and SAT 2 input
cables and see if the problem follows the cables or the SAT inputs.
If the problem moves to SAT 1 (or from SAT 1 to SAT 2), then the
problem is with either your wiring, your multiswitch, or your dish.
Please note that you cannot simply split the cable with a simple
splitter and connect one end to each input - this is a digital signal
and splitting it won't work. Also, a multiswitch need two runs directly
from the dish to multiswitch, so if you are using a multiswitch,
be sure that you have two "home runs."
3. The next most likely problem is that the unit hasn't been properly
configured for SAT 2. You need to redo Satellite Setup.
-> (Read New) Messages & Setup
-> Recorder & Phone Setup
-> Satellite Dish Setup
-> Repeat Satellite Dish Guided Setup
Then, in satellite setup, choose TWO CABLES (as
in the picture below).
Finish the setup and your second satellite input should work properly.