Payment Information & Return Policy
We accept Visa, MasterCard, American Express, and Discover Card directly. A charge will show on your bill from WeaKnees.com.
If you are not comfortable entering your credit card number on our secure web page, please choose the Telephone or Fax payment option. We will then enter your order into our database.
- For Telephone orders: you can call us and give us the payment information; if you get voicemail, feel free to leave the information or to ask for a call-back.
- For Fax orders: please print your order page and write your payment
information on it, and fax it to (888) 932-5633.
We accept PayPal. If you'd like to pay via PayPal, please proceed through the cart checkout and then just choose the PayPal option. We are a Verified, Premiere PayPal merchant. If you pay via PayPal eCheck, PayPal requires us to wait until the eCheck has fully cleared before shipping. This is often immediate, but in some cases can take several business days.
We accept Google Checkout as a form of payment. You'll see the Google Checkout button on the first step of the cart.
You can also pay by personal check, cashier's check, or money order. If you'd like to pay with one of these transmittals, please proceed through the cart checkout and then choose the mail option. We hold personal checks until they clear - usually three business days.
Our return policy is simple: we will take back most items for any
reason within 30 days of purchase for your original purchase price,
minus a 15% restocking fee (minimum restocking fee is $15). Shipping
charges are not refundable. No return will be accepted without a
Return Authorization Number, which will be provide upon request.
You are responsible for all return shipping charges and weaKnees
will assess charges in addition to the standard restocking fee for
packages that are refused. All items must be in as-new condition
and be returned in the original packaging complete with all components.
We do not take returns on ANY activated DirecTV equipment or on Special Orders. Merchandise
that arrives damaged will be exchanged at no cost provided we are
notified immediately (within 48 hours) upon receipt of damaged merchandise.
If a coupon or discount was applied to an order, the amount of the
restocking fee will be calculated using the full price of the product,
before the coupon was applied. Return credit will be provided in
the same manner as the original payment. Please allow 30 days for
your return to be credited to your account. In some cases, credit
card processors may take additional time to process the credit.
If product that you receive arrives damaged, you must notify weaKnees
within 48 hours, and we will gladly arrange to have the product
replaced. Restocking fees will NOT be waived for returns of damaged
We will not accept returns of a TiVo DVR (upgraded or not) if you
have opened the lid, even if you have purchased an upgrade drive
from weaKnees to install in a DVR purchased from weaKnees.
Items unavailable for return: (1) Special order items, (2) DIRECTV receivers of any type are not returnable once they have been activated with DIRECTV, (3) weaKnees gift certificates, (4) services (repair/labor services, unless otherwise specified) and (5) TiVo units sold with lifetime service pre-activated (other than new Roamio OTA DVRs that come from the factory with all-in TiVo service--those are returnable within 30 days, subject to a 15% restocking fee).
WeaKnees is not responsible for any currency variations on sales outside the US.