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Contact Us
Customers' Top Five Questions Answered:
- Can I get an HD TiVo for DirecTV?
See the information in our blog post about HD TiVos for DirecTV.
- How can I get a return authorization number?
Just fill out the email form below with your original order number as the subject of the email.
- My TiVo is rebooting/not booting/freezing - what's wrong?
Most likely, that's a bad hard drive, but see the information on our TiVo troubleshooting page.
- My DirecTV/TiVo has modem dialing issues (new drives, and existing ones)
See our TiVo phone number change information.
- I'm expecting an order from WeaKnees. What's my tracking number?
Tracking numbers are emailed at the end of each shipping day. If you haven't received an email with your shipment tracking information, please first check to see that email filters haven't intercepted the email. If you can't find it, fill out the email contact form below and we'll figure out what's up.
WeaKnees is located in Los Angeles, California. We conduct all of our
business by phone, email, mail and UPS. If you are interested in coming in to our warehouse, please see details on our local contact page.
If you have any questions about WeaKnees products or services, please contact us via:
- E-mail (fastest method): info@weaknees.com
(or use the form below)
[Email is checked and answered 7 days per week. PLEASE
PLEASE add "info@weaknees.com" (note the spelling!)
to your "approved senders" list in your email system.
If you don't hear back from us, it means that our email was likely
lost in your spam/junk mail filter.]
- Forums: The WeaKnees TiVo forums are watched by thousands and questions there usually get several accurate, quick responses.
- Phone: (888) 932-5633 or (310) 842-4700
Phone Hours: Monday through Friday 9:00 a.m. - 5:00 p.m. (Pacific
time)
- FAX: (310) 427-7188 or (310) 861-5900
- Quick Access Form:
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