We receive a lot of great feedback from our TiVo and TiVo upgrade customers.
We have listed some of those comments below. We hope that our customers' comments give you some insight into our
product quality and service.
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2009-07-02 |
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"Wow!! That was sooo easy! Thank you so much! I just replaced my dead hard drive on my old 80 hour series 2 TiVo, and it works like a charm!! I don't usually write such glowing reviews with so many exclaimation points!! Now, I get to keep my lifetime service, and, record everything in "best" mode, and can keep whole seasons of shows all season long. You guys rock!"
Brian Foose, Hurst, TX |
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2009-07-01 |
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"I replaced my hard drive using your kit and wanted to let you know how much I appreciated your detailed instructions. The instructions could not have been more clear and easy to follow, and my beloved TiVo has come back to life! I am also impressed by your website; particularly the troubleshooting information. Thank you."
Joan Willis, Henderson, NV |
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2009-06-25 |
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"I just received my HDD order and installed the HDD and it works great, I will be spreading the word from now on."
Ian Charles, Seneca, SC |
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2009-06-20 |
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"Just wanted to give you guys a big THANKS for the harddrive I recently purchased from you. I ordered it as an upgrade to my Tivo HD. The drive came quickly and well packaged. Installation could not possibly have been easier. I had the drives swapped and my Tivo back up and running in under 10 minutes. Thanks for your great products and customer service!"
Brad A. Rose, Ph.D., Knoxville, TN |
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2009-06-18 |
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"Just a quick note to say thanks for a great product. I was one of the people who are a little uneasy opening up my Tivo. But after reading the instructions I dove in and my Tivo is working. And with more room for my tv shows. Thanks for making this product so easy to install."
Tim Plawinski, Lake Orion, MI |
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2009-06-16 |
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"Your directions for installation and the ease of installation were the best we have ever experienced. Thank you so much. The new hard drive is working better than the original hard drive did when it was new. Thank you."
Patricia Johnson, Pittsburgh, PA |
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2009-06-05 |
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"Thank you all @ weaknees! My order was shipped quickly and as requested. The instructions with the new hard drive were simple and easy to follow. The guided setup procedure @ tivo took longer than the installation of the drive. Thanks again."
Robert Skop, Stoughton, MA |
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2009-05-22 |
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"Just great how simple the replacement hard drive was. This box may out live me if you stay in business."
Ray Falk, New Orleans, LA |
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2009-05-15 |
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"I have a TiVo that I've had since 2001. This TiVo has seen better days. It skipped, stalled, and made watching tv a real PAIN! Then in a white hat comes Weaknees! Not only did you sell me a new hard drive, one of your workers put up with my whining to help me get it DONE! And let's not talk about the get price I paid! THANK YOU SO MUCH! BASICALLY, WEAKNEES ROCKS!"
Toni Duren-Banks, Lawton, OK |
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2009-05-02 |
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"Just wanted to thank you for a super product...
I'm an old dog that learned a new trick.
Replaced my drive in 15 minutes, and believe
me I'm all thumbs. Top drawer service instructions.
Many thanks from a very happy customer."
Brad Block, Sherman, TX |
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2009-04-27 |
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"Seriously... I'd started to hate watching my tivo. I would think about it on the way home from work... thinking Star Trek or whatever is probably being semi-recorded right now.
Rebooting... freezing... severe skipping and digitizing... it could not have been worse.
A coworker recommended you a long time ago, but only recently did I visit the site and see how surprising the prices were.
I ordered, then I looked at my Tivo and thought, crap, these are special screws. Even when my new drive gets here, I'll have to borrow something from the engineers at work.
Nope. The kit comes with everything including special screwdrivers for the Tivo model you enter.
The instructions were easy, the surgery was WAY easier than I expected, and like I said... Tivo is a joy to watch again.
Thanks to weakness.com!
-Sebastian Kunz, news anchor
910 KNEW / Green 960 KKGN
San Francisco, California"
Sebastian Kunz, Sunnyvale, CA |
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2009-04-10 |
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"Gentlemen,
I can't tell you how nice it is to do business with you folks.
But I can try. I previously bought a power supply from you
for my TiVo, and recently bought a new 80gb hard drive.
Installation on both was a breeze.
Your notes on how a hard drive can go bad over time led
me to believe that mine was going. For over a year it had
been "digitizing", halting, freezing up, etc. It is SOOO nice
to be able to watch TV again.
THANKS A MILLION. You guys are the best."
Wayne Berry, Virginia Beach, VA |
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2009-04-01 |
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"Just a note to let you know that I am very pleased with the upgrade you guys did. Just hooked it up and was ready to go, no problems. Thanks so much for taking the extra time to transfer all my programs to the new drive. I can access all the programs without any of the problems I had before the upgrade. Looks like my unit had one drive, not two as I had thought. I'm going to be needing a new remote and will be ordering that from you in the very near future. Thanks again..
"
Rick Berg, Crystal Lake, IL |
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2009-03-25 |
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"My TiVo died; it would freeze uncontrollably (randomly at first, and then to the breaking point). After reading many TiVo forums online, I was convinced it was a drive problem; almost all of them directed me to weaKnees.
I am a skeptic by heart until I try any service personally, and this time I was desperate. I am so glad I came here.
I ordered a replacement drive, and it came by UPS exactly when I expected it. The instructions were actually clear and easy to follow (I bet my mom could follow them). Starting up and being able to go through the TiVo guided setup was a relief, and so far, everything has been great (it's only been a few days).
So far, I am so thankful I found your service. TiVo users are lucky for this.
Thanks again!"
James Schrader, Ann Arbor, MI |
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2009-03-21 |
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"I just installed a replacement HD for my Humax DRT800 and it could not have been any easier. The 1TB upgrade took less than 15 minutes and when I reconnected everything, it came to life without a hitch. Thanks Weaknees!"
Robb Fedak, East Windsor, NJ |
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2009-03-11 |
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"I just wanted to take a moment to thank you. I have had the need to use your products twice for my Series One Phillips TIVO. A modem and just last week a new hard drive. I both cases your directions were excellent and very easy to follow.
I also had a need to contact, by email, your tech support with a question. As advertised, the response came in just minutes.
Keep you again for quality and professional work."
Gary Zwerin, Sanford, NC |
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2009-02-16 |
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"I ordered the power supply based on your recommendation about my (Internal temperature too hot screen). I installed the new power supply this weekend and everything works just great. I just wanted to thank you for your advice and the great service I got from your company. You have a repeat customer for my future TIVO needs.
–June--"
June Little, Raleigh, NC |
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2009-02-13 |
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"I just received my new hard drive, and I installed it myself (it was as easy as promised). I am so excited to have my TiVo back! Thanks, I will be a fan for life!"
Margaret Carpenter, Glenview, IL |
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2009-02-11 |
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"Hey, I received my disk drive and installed it today. I have to compliment WeaKnees on its high quality, lucid and easy to follow instructions. One gets so used to coping with instructions written by non-English speakers, so it is refreshing to get a set of instructions that is totally understandable. Thanks."
Bob Carty, Magnolia, TX |
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2009-02-09 |
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"Thanks to your replacement hard drive and thorough instructions, my Tivo is operational again!!! Oh the Joy! I'm a hero with my wife - but I confess, you guys deserve 99 % of the credit! I also appreciated your fast shipping - I could not be more satisfied. Keep up the great work!"
Mark McClure, Bellevue, WA |
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2009-02-06 |
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"Once again, you've made me love you. Years ago, with your help, I put in my first hard drive ever into anything. Now, I put in hard drives all the time BUT none ever as smoothly and easily and painlessly or with more satisfaction than the WeaKnees hard drive into my TiVo. The hardest part was getting the cat out of the shelf so I could put the TiVo back in. You've brought my aged Toshiba (w/ that basic lifetime!) back to life. Thank you. Thank you. I am, once again, your very happy customer."
Susan Dennis, Seattle, WA |
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2009-01-21 |
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"Thank you guys so much! I sent my baby to you for a tuner repair on both tuners. Your techs help in diagnosing the problem, shipping instructions, turnaround time- everything was wonderful. When I got it back, I installed the hard drive replacement kit I had ordered from you. So easy, I was done in about 15 minutes. Now my precious is running perfectly, and it would not have been possible without your help. You are a fantastic company that I will recommend forever. Thank you so much for all your help!"
Sara Caudill, Petaluma, CA |
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2009-01-21 |
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"I just wanted to say that the installation kit (additional 320gig for a tivo series 2) I ordered was perfect. The instructions left nothing to the imagination, and as a result the installation was simple and quick. I enjoy tackling projects myself, and products like yours truly make it a pleasure.
Thanks for a great product"
Brian Topf, Darien, IL |
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2009-01-08 |
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"My Tivo Series 3 started acting flaky about a month ago and finally died last week. I found your website and after a bit of trepidation, ordered a new replacement hard drive. Well, it came last night and I had it installed in about 30 minutes. The hardest part was getting the cover off the unit! I ran guided setup and am back in business with 3 times the storage. Couldn't have been easier. Thank you, Weaknees!!"
Jerry Botts, Minneapolis, MN |
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2009-01-05 |
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"I just wanted to thank you for the incredible service you provided. I just found and ordered the exact thing i needed- super easy! I then called with a question and was helped by an extremely courteous person. Thank you for a great experience...I'll recommend your site to ANYONE! "
Carey Terranova, Chesterfield, MO |
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2009-01-01 |
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"Thanks for the prompt service, the product works great!!
Install could not be any easier, you guy operate your
business the same as I try to do mine.
Again, great job, keep up the good work,
I will be doing more business with you and
giving referrals as well."
Dean Dickinson, Norwalk, CA |
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2008-12-30 |
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"So when I got home from my last business trip the 13 year old informed
me that the Tivo "had died", I assumed someone had pressed a key on a
remote to misdirect the video feed. The 13 year old has a four year
old sister, so this is not an uncommon occurrence for us.
As this particular Tivo is one of those lifetime subscription units
from the late Clinton administration, there's no way I'm giving it up
without a fight. When I checked it out I discovered that yes, indeed
there was no video signal coming off the RF port of our Tivo Series 1
(Serial # 348). After unhooking it from its wiring harness and
reconnecting it to what amounts to my video test bench, I discovered I
could get it to output component video, but not reboot. Thanks to your
wonderful diagnostic message boards I concluded I probably had a hard
drive failure...after 7-8 years of constant use WHO would have
thought ;-)
So, I ordered a replacement drive from your very efficient (if not
terribly pretty) website.
Cover off to cover on took 20 minutes which included almost 10 minutes
of finding a vacuum cleaner to suck dust bunnies the size of small
rats off the motherboard. After reconnecting it to the test harness
and then the family room "production" harness everything worked
wonderfully...AND it has FIVE TIMES the capacity it did when it left
whatever contract manufacturing plant that gave birth to it.
As I said...you guys rock."
Doug McLean, Palo Alto, CA |
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2008-12-28 |
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"I just wanted to tell you how pleased I am with your services. Our Tivo stopped downloading program data a few weeks ago, and we thought we were going to have to replace the unit. We have a 180 hour Tivo series 2 and were very disappointed to discover that you can only buy the Tivo series 2 80 hour box, so we'd have to downgrade. Upgrading to the HD wasn't an option either, since we have satellite and that system evidently doesn't work with satellite TV. I'd resigned myself to buying an 80 hour box when I discovered that I could get a replacement modem from your website. I was actually skeptical of your claim that the new modem would "install in minutes" (nothing is ever THAT easy) or that it would even solve our problem, but the price was much better than a downgraded box and far preferable to giving up our 180 hour box and having to reprogram all our season passes, etc. So I bought the modem and was thrilled to discover that it really did solve the problem, and that it really did install in less than 5 minutes! Thank you!!!! I can't live without my Tivo, you guys really saved the day."
Becki Robins, Rough and Ready, CA |
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2008-12-26 |
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"Thanks! My Tivo is now working again. The power supply was a snap to install. I'm so grateful for your company."
Sandra Personette, Hercules, CA |
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2008-12-25 |
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"That was the easiest harddrive replacement kit ever. Smooth and fast no problems. Thanks for the fast shipping. The updated drive even seems to make the Tivo respond faster
Thnks again"
Vincent Capozzi, Nutley, NJ |
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2008-12-06 |
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"thank you. unit works great with upgraded hard drive plus old shows were preserved. great service and will continue to use your company for all tivo purchases , upgrades and repairs
all the best"
Tom Belt, Indianapolis, IN |
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2008-12-05 |
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"Hi All,
I opened the box that came the other day with the new high capacity
hard drive and replacement fan for my satellite receiver/Tivo
recorder. After a quick look over the instructions, I was quickly at
work replacing the components and it seemed I was finished in almost
no time. After connecting all the cables and powering the unit back
up, the set-up went without a hitch and I was back in business. I couldn't believe how quietly the unit operated after living with a noisy fan and hard drive for so long. Bet it took only 10 or 15 minutes from start to finish....Thanks for helping put new life in my Tivo receiver.:
Craig Ward, Morris Plains, NJ |
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2008-12-01 |
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"Through your website, I was able to find out that the problem with my TIVO, was the Hard Drive. I ordered a hard drive, which arrived this AM. Your directions for removing the old hard drive and installing the new one were superb. The color version from your website made it even easier (#32). The Harddrive was replaced quickly, and what I feared would be an intimidating chore was actuallyquite easy.
Thank you again for your expertise and excellent step by step directions."
Gerald Spunt, Coral Springs, FL |
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2008-11-26 |
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"Thank You! After a disappointing call to Humax, I thought my DVR was kaput. I googled, hoping to find a local repair service. I was so happy to find your very easy to use website. After on quick phone call to WeaKnees technical service, I was hopeful that I could replace and upgrade the hard drive. The package arrived within 3 days and my husband installed the new hard drive within minutes. He was very complimentary of the easy to follow instructions. We are up and running again with a much improved DVR. Great job!"
Linda Dicks, Valley, AL |
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2008-11-24 |
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"Hello, I just could not let this experience go un told. First I google to find a place where I can have my Tivo serviced. Next..I find Weakness.com..a masterful website. Most websites will try to take your money first before either giving you alternatives or other options to resolve your problem. not Weakness.com. This site was remarkable. Not only was the site easy to navigate, but it was also very informative. I was able to narrow down my search to resolve my specific issue and as a result I ordered a power supply pack.
I followed the instructions on how to remove my power supply in my Tivo and it was a simple as ABC. I believe a cave man could have followed those instructions they were so simple. Usually very technical issues you find that the people who are specialized in it find it difficult to simplify instructions for the average Jane and Joe, not Weakness.com the website and those that are responsible for it are masters of their trade.
I am not savy with electronics but I walked away from this experience actually feeling like I learned something. I also emailed prior to my purchace and the response time was similar to a micro minute (lol) im kidding but it was so fast I almost thought it was an automated response until I emailed again and the email had more specific details to my question that only a human could have composed. I called the customer service sales department and spoke with a gentlemen (sorry I didnt get his name) who processed my order and he too was very polite, professional, efficient and knowlegeable as I asked him a few questions and he anwered them as he could without having the device in front of him. I want to thank him as well for adding to my wonderful experience. I hope there is a place where I can add my experience to a feedback or blog area. People should know about your website and I am sure they will have the same if not better (if thats possible-lol) experience.
I will be sure to email back the results of the purchased power supply pack.
Your company has a terrific team of web designers, instruction writers, and customer service (phone and email) representatives. Keep up the great work. I will definitly spread the word.
P.S. The multiple pay options is also fantastic.
Thank You.
Have a safe and pleasant holiday."
Sheena Paige, Newberry, SC |
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2008-11-20 |
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"Hi!
Just wanted to let you know how once again I'm thrilled with Weaknees! I received the remote right on time and it works great! You are the GREATEST!!!!"
Ruth Fortune, N. Palm Beach, FL |
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2008-11-20 |
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"Guys/Gals
Just wanted to say that I was completely skeptical about ordering a hard drive over the internal and actually getting it to work. I'm psyched to say..it worked. Your instructions were incredible. Thanks you. Thank you. Thank you.
Scott"
Scott Fichten, Manalpan, NJ |
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2008-11-19 |
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"Received it yesterday. It took less then 15 minutes to
Upgrade. I went from 67 hours to 300 hours. Sweet!!!!
No problems at all. Thanks very much. I plan to recommend
You to my friends who have Tivo.
thanks"
Steve Stasiukiewicz, Tampa, FL |
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2008-11-13 |
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"Thank you ,my order was received on time and when installed in the tivo per your upgrade instructions worked. I will recommend Weaknees to all my friends, you are a great company."
Thomas Oleary, Alamo, TX |
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2008-11-06 |
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"Thank you so much for the drive upgrade ! Half the price of a new Tivo, with double the capacity that I had. A couple of minutes, and up and running ! Thank you again !"
Don Leonard, Thomasville, PA |
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2008-10-27 |
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"Just wanted to let you know I changed out the fan in my Tivo and it works great. I printed out the directions from your website and completed the job. Thanks especially for instructions in removing the cover. I don't think I would have been able to do that without your instructions."
Elizabeth Novotny, Waynesville, NC |
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2008-10-15 |
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"One of the easiest upgrades I have ever done. We received the drive on time as promised, and within a half hour, plus the guided setup time, we were sitting and watching TV again. Excellent!!!!"
Matt Payne, Raleigh, NC |
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2008-10-10 |
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"I just want to say that I rec'd the product the next day (Tuesday) and had it operational in minutes.
What a positive experience with a company! You go on the GREEN side of my board of good and bad vendors!!!"
Jeff Repinski, Reseda, CA |
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2008-10-07 |
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"Just replaced my hard drive (15 Mins) with one of your units. I went from 35 hours to 231 hours. It is great! Thank you so much for Out Standing Service! and super fast deliver[]y. You have a life long customer."
Steve Cantrell, Loma Linda, CA |
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2008-10-06 |
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"Thank you so much for giving us our Tivo back. I was afraid that I would
have to purchase a DirecTv DVR, but we would rather continue watching "old
fashioned" TV than HD on an inferior platform.
Everything worked well, and we are very grateful that you saved us from the
DirecTv DVR route. We are waiting for the Tivo HD DVR that is promised from
DirecTv next year."
Dr. Louis Hollinger, Fairhope, AL |
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2008-09-29 |
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"Just some comments:
The service was awesome! I got the product in just a few days to the Atlanta area.
The instructions were clear and very precise!
The Tivo/DirecTV HD 10-250 is now functional again and upgraded and works fine! I'll definitely use your company's products the next time one of my Tivo units go bad.
Thanks! Kin
"
Kin Mitra, Alpharetta, GA |
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2008-09-17 |
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"Just wanted to drop you guys a quick line telling you how much I appreciate your excellent service. I ordered a power supply for a Series 2 DVR and it turned out that the power supply was not the problem with my unit. Once I realized this I dreaded having to email or call and 1) try to explain what happened and 2) get info on how to return part and get credit. My "dread" was unfounded as I went back to my original digital receipt and sent customer service an email. I was shocked when I had an answer and an RMA in under an hour! You have a loyal customer for life and I will continue to recommend you to friends and family."
Brad Duthie, Elburn, IL |
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2008-09-09 |
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"We just wanted to write you to say a hug[e] Thank You! We ordered a new hard drive and fan to revive our no longer available Sony DirectTV Tivo combo box. Your product was exactly what you advertised, works perfectly and your installation instructions were superb. (My husband says using the lid as a platform to put the drive bay on was a stroke of genius).
It sounds so simple, but with a technology product, especially one that could be considered obsolete this could have been an ordeal. Your web site helped us diagnose the problem correctly the first time and the replacement went without a hitch. Not only that - now we have almost 3 times the storage space!
We cheered when we saw the little Tivo guy again! Thanks for doing a great job!"
Eden Palmer, Seattle, WA |
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2008-09-04 |
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"Hi. Just wanted to say I'm a 65 year old male and I just finished installing my Tivo upgrade kit. It took me about a half hour from start to finish. I guess I'm not as fast as those younger guys who say they can do it in 20 minutes.
Anyways, thanks for coming up with such a simple system. Hopefuly I will have room to record some of my programs now instead of all those programs for my 3 year old grandson. Thanks again it was a breeze and would recommend it to anyone."
Ron Mac Kool, Roseville, MI |
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2008-08-30 |
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"A*M*A*Z*I*N*G!!! That's all I say! Our Directv TiVo "died"... looking at your website and emailing you, it was pretty clear the diagnosis was "bad hard drive".... the replacement with tools and instructions arrived within the week... and VOILA! in under 20 minutes we "non-techies" had it up and running... the hardest part?... disconnecting the TiVo from its nook in the entertainment unit!
You guys ROCK! What a joy to deal with such a wonderful company/fabulous product!"
Ryan Natalino |
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