We receive a lot of great feedback from our TiVo, DirecTV, and repair customers.
We have listed some of those comments below. We hope that our customers' comments give you some insight into our
product quality and service.
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comment | sender |
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2013-03-17 |
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"Hello,I just want to tell you that my Tivo arrived safely,it is reinstalled and it works great,thank you very much for fixing it so fast,I just couldn't handle the Charter DVR.
I also took your advice and hooked up the battery backup.
Again, thank you very much for your help, Christel."
Christel First, Davison, MI |
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2013-03-12 |
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"WOW! WOW! WOW! Thank you so much for saving me 600.00+ by helping me figure out the problem with my Tivo. Purchased a new hard drive, followed your instructions, Presto!! my Tivo is better than new. Instructions where easy to follow, explained well, even to a non-tech person like myself. Shipping was also fast. Thank you, Thank you, Thank You!!!!"
Janet Ravellette, Jonesboro, GA |
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2013-03-07 |
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"Awesome experience. Called in to make an order....What can I say, perfect! Stunning performance (in the best way possible)! Thanks,"
Jim Fitzgerald, Ft. Lauderdale, FL |
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2012-12-14 |
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"[T]he only way easier would be if you came to my house and did it yourself.
worked great. I ordered the replacement on
Thursday and it arrived Friday and it is up and running Friday evening THANK YOU!!!"
Ralph Arvizu, North Las Vegas, NV |
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2012-12-01 |
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"So glad I found you guys...my Replay TV lives on with the new hard drive! Fast shipping, great selection, couldn't ask for more! Please post this to your testimonials and have a cold holiday drink on me!
Thanks,
TBone
Clarks Green, PA"
Tom Malone, Clarks Green, PA |
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2012-11-19 |
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"The HD in my HD Tivo was acting up so I ordered a replacement/upgrade. Installation was truly idiot proof and I was pleased that TIVO had more or less designed the unit with HD replacement in mind.
You might tell folks that after HD replacement "Cablecards are not recognized and in my case I had to contact Time Warner by phone to get the job done. TW was very helpful after it took me 45 minutes and three tries to get to the right person. Rehearse getting to the Cablecard info page on setup before you call."
Richard Sutton, Wichita Falls, TX |
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2012-11-13 |
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"I just want to convey my appreciation for the wealth of information and service provided by WeaKnees. My 7 year old Tivo would not get past the start up screen and I thought it might finally be time to put it out to pasture. After reading the troubleshooting information and running some tests on the Tivo I decided to try replacing the hard drive with a WeaKnees unit. Success! A few days later I had a Tivo that was better than new for just $99. Well worth it. Thanks WeakKnees, your guys rock!"
Ken Solt, Essex Junction, VT |
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2012-10-27 |
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"You guys are the best! I've already received my TIVO back, and have it hooked up! It works like a charm!
I will recommend you to anyone I know that has a TIVO!
Thank you! Thank you! Thank you!"
Adrienne Schmitt, Barstow, CA |
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2012-10-15 |
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"I ordered the 80GB upgrade for my semi-antiquated Panasonic Replay TV unit. The order was received promptly, the instructions you sent were explicit (most 7th graders could change the drive out), and my old skool replay unit is working like a charm again.
Thanks,"
Phillip Ballentine, Mabelton, GA |
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2012-09-02 |
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"I just installed your 80gb HD replacement on my Philips TiVo Series 1. The instructions were completely clear in describing the remove and replace. Everything worked as advertised on the first attempt. That is not normal for me. We were up and running very quickly. Shipping was prompt. Website was very instructive. Thanks for your great service!"
Robert Hare, Stroudsburg, PA |
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2012-07-27 |
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"[Hard drive kit a]rrived, installed, simple, problem solved!
You guys are great!"
Mitch Kampton, Rego Park, NY |
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2012-06-26 |
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"I just wanted to thank you for saving my Tivo. After just a minute on the phone with one of your customer service people he realized I had a bad power supply and did not need a replacement hard drive or new Tivo like I feared. I ordered it Friday and it arrived in Chicago on Monday. It took me under 10 minutes to install and works perfectly- I didn't lose a single program on my Tivo. More companies need to run like yours!"
Matt Roben, Chicago, IL |
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2012-06-05 |
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"Replacement drive instructions were absolutely perfect! I installed the new drive without difficulty.
Thank you!"
Anthony Paulina, Piscataway, NJ |
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2012-05-23 |
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"Hello,
I am immensely surprised when I received the replacement hard drive for the wife's Humax 700 TiVo. I ordered it Friday and it was here Monday. Put it in , set it up and the wife was watching TiVo the same evening. This is was service should be ! I am really grateful.
Best Regards,"
Antal O. Juhasz, San Antonio, TX |
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2012-05-23 |
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"I cannot tell you how pleased I am with your service! I expected my machine to be gone 4-6 weeks but the day you received it from me it was repaired and sent back to me...on the same day. I'm very thankful to Tivo for recommending your company to me. I've had my machine for 7 years on the lifetime time and thanks to you my plan is still intact. I highly recommend weaknees to everyone!"
Cheri Meilert, Stafford, TX |
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2012-05-23 |
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"Thanks for the new hardrive, the encouragement that I could replace it myself, 2 tools that I needed to do the work and the fact that my TIVO works again!!!!!!!!!!!!!Thank you, thank you, thank you!!!!!"
Mike Defigio, Belle Vernon, PA |
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2012-04-28 |
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"I promptly received an order that I placed and just wanted to say that everything about your WeaKnees including , web presentation, service, delivery, packaging, instruction demonstrated attention to detail and thorough planning.
As a service business owner, over 37 years, it has been our goal to deliver excellence above price. WeaKnees ,you have accomplished that in all respects. Aside from being inspiring in an age where incompetence is abundant , it is uplifting.
I would highly recommend WeaKnees to the world.
"
Leslie Lief, Mt. Vernon, NY |
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2012-03-30 |
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"Finally got around to installing the HD upgrade kit (and replacement fan) today. I ordered it because I was having a software (?) problem with my out of warranty TiVo after a power failure in conjunction with an external drive problem. Anyway, I took it slow and in about 30 minutes I had the unit back in operation and started guided setup. Everything went very smoothly and the cable card previously installed in the TiVo came up running with no contact required with the cable company (Knology-Auburn, AL). Very pleased and my recording time went up to about 1300 hours SD and 180 hours HD. My compliments to all at WeaKness and feel free to use this recomendation. "
R Smith, Opelika, AL |
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2012-03-19 |
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"I just wanted to express my gratitude on the service. I had a Tivo HD (Series 3) that has been showing green screen for months - and the cost that Tivo wanted to fix was outrageous (including a $250 transfer of Lifetime service)!
After asking and getting a response from your team, I ordered a replacement and popped it in and it was good as new (actually better - much bigger drive).
I just wanted to say thanks and I am very happy to have found you guys. Will be keeping reference for future issues for sure."
Robert Weeks, Fort Wayne, IN |
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2012-03-19 |
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"Thank you so much for your help!! We received our package today and I was able to remove the old power source and install the new one without any difficulty!! J Tivo powered up right away and we are back in business! I was amazed at how much dust was in our Tivo box and thoroughly cleaned it out. Works like new. I will refer you all to everyone!!
All the best!"
Beverly Naten, Studio City, CA |
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2012-02-18 |
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"I Received the new hard drive and all I have to say is wow ! It fired right up Perfectly and is much Quicker than the old hard drive ever was ! Your instructions were perfect and the hard drive adapter was very easy to install. My Wife is a very happy camper !
I will have no trouble recommending you to anyone. If you need I florida contact , don't be afraid to let me know. Thanks for being so professional and courteous from phone support to email support."
Scott Daycock, Fort Lauderdale, FL |
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2012-02-01 |
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"I received the drive on schedule and it went it no worries. Works great. The torx wrenches were an appreciated touch and instructions were excellent. Exceeded expectations. You guys rock.
Use me as a testimonial any time.
Thanks From Valparaiso, suburban Eglin AFB, Northwest Florida (KVPS)"
William Bosley, Valparaiso, FL |
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2012-01-16 |
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"Just a note to verify how easy your kit made replacement of my Tivo drive. I have a series 2 with lifetime service - a few days ago, it began to miss updates. When I called Tivo, they diagnosed the issue as a failure of the device to communicate and download updates. However, I do have a 2nd Tivo, and it did not have the same problem. A quick Google search brought me to Weakness Forum, and there I quickly determined that the issue was a hard drive failure after following instructions to test the drive.
I ordered a replacement and followed the included (very clear!) instructions. In 15 minutes, the Tivo was back online. After the program updates, the unit works flawlessly. And a great side benefit, the Tivo system information now shows that I can store up to 395 hours rather than the 40 hours maxiumum before the Weakness replacement.
In summary, this simple fix preserved my lifetime service and increased my recording capacity by nearly 10X. The pictures imbedded in the instructions were very clear and easy to follow - and included all the tools needed for the replacement. No need to hack the Tivo to format and replace a broken drive - it came ready-to-go out of the box. Great way to improve my investment!"
Ron Splittgerber, Fort Collins, CO |
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2012-01-05 |
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"Just a quick note to say thank you. I ordered two of your upgrade kits and installation was a breeze. Your instructions were spot on as was your troubleshooting advice."
Garth Gelster, Dublin, CA |
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2012-01-04 |
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"I received the replacement power supply today for my series 3 HD TiVo. Popped it in and all my problems seem to be gone. The old power supply is on its way back to you. Once again than you for helping me keep my various TiVo’s alive over these ten or so years."
Lew Miller, Setauket, NY |
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2011-12-28 |
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"Just wanted to let you know the replacement drive I bought from you went in PERFECTLY! The instructions were easy to understand and everything went off without a hitch. Looks to be working great and all I had to do was call DirecTV to get my local channels, which i figured I'd have to do since it was mentioned on the instructions so that was expected. Thanks for your product and service! I will be telling everyone about Weaknees!"
Mike Gworek, Kernersville, NC |
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2011-12-06 |
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"I was able to put in my new drive before my coffee got cold. I am 68 and not a technical person but the instructions were very clear.
Thanks!"
Wayne Moon, Orinda, CA |
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2011-12-03 |
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"I ended up just buying the replacement hard drive. It arrived today, I installed it in about 10-15 minutes, and now all works as expected. Thank you Weaknees. - duano!"
Duane Byram, Encinitas, CA |
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2011-12-02 |
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"I just wanted to thank you so much! My TIVO was on but had no picture or lights! Fan and Hard Drive were still running. I read your troubleshooting and I thought no way would it be the power supply. Why would it be the power supply if the Hard Drive is still running? Well I was out of options so I figured I would give it a shot! Yep it worked!
My TIVO is lifetime and you saved it! :)
Super Fast Shipping too!
Thank you!"
Keith Berenger, Franklin Square, NY |
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2011-11-10 |
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I want to think someone in your repair dept for helping me get my TIVO back up and working properly again. I am sorry I do not remember his name but he was very patient and helpful to a 77 yr old man who is not too savvy sometime. Thanks again. Today is USMC birthday. Semper Fi.
Phillip Martin, Summerfield, FL |
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2011-11-09 |
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"I want to thank you for your excellent troubleshooting guidance. I learned about burst capacitors. I ordered a new power supply for my TivoHD. It was shipped and received promptly. It was easy to follow the repair instructions. My TivoHD is running as expected and the family is happy."
David Bruhn, Highlands Ranch CO |
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2011-11-02 |
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"Thank you, thank you, thank you! I thought my Tivo was done for and you walked me through exactly what I would need! The external modem I ordered came VERY quickly and was so simple to set up thanks to yuor directions. My Tivo is now working perfect and I am one happy and satisfied customer!"
Tina Macisco, Shelton, CT |
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2011-11-01 |
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"Thank you, thank you, thank you! I thought my Tivo was done for and you walked me through exactly what I would need! The external modem I ordered cam e VERY quickly and was so simple to set up thanks to yuor directions. My Tivo is now working perfect and I am one happy and satisfied customer!"
Tina Macisco, Shelton, CT |
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2011-10-21 |
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"I recently ordered a replacement drive for my TiVo. TiVo offered a replacement unit for $150 but required I renew my lifetime service for several hundred more. Instead I got a replacement hard drive from you, complete with instructions and tools. Now my TiVo is better than new with much more memory. Thanks for helping me keep my lifetime service on my older unit.
"
Tim Martinek, Marion, IA |
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2011-10-10 |
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"Just received the new Power Supply you sent for my HD Tivo. It was VERY easy to install taking about 10 minutes. The power now stays on and the Tivo is working perfectly again. Thanks for the troubleshooting info on your website...including the easy to follow do-it-yourself repair instructions. "
Jeff Jones, Shorewood, MN |
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2011-09-30 |
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"I ordered a replacement drive for my tivo from you folks. It was so easy to install because of your detail sent along with the unit. You made my day. Thinking I needed to pay for a new Tivo, you guys helped me save a ton of money. Thank you. It is people like you that make this world fun. Thanks again."
Byron R. Engler, Beatrice, NE |
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2011-09-25 |
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"My Tivo hard drive in my Toshiba RS-TX60 stopped working recently. After finding your website and doing some research I decided to buy a replacement hard drive. I was a bit anxious about installing it myself but thought I'd give it a try. To my pleasant surprise replacing the drive was a snap! Your instructions were easy to understand and made the procedure effortless. Thank you WeaKnees for providing such great service and support for older machines like my Toshiba. It is nice to know you are out there if I ever need parts or service again.
"
Nancy Wiemer, Bradley, IL |
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2011-09-13 |
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"Just received the new Power Supply you sent. Excellent. took all of 8 min. to install, connected all cables and pluged the unit in. works like a champ. Started recording the programs as before. Thanks you guys are great!!!"
Steve Cantrell, Loma Linda, CA |
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2011-09-12 |
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"Drive arrived and installed with the utmost of ease. My trusty lifetime TIVO is again alive and operating perfectly. All TIVO clients with problems…use these guys!
Thanks for an excellent service.
Kindest regards ......Louis
"
Louis Dibrell, Danville, VA |
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2011-08-18 |
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"Last year I purchased a 160gb disk drive and my 7 yr old Tivo ran for 10 months. Recently it began freezing up and I had to wait several hours to reboot. It would only stay up for about 6 hours. I ordered and just replaced the power supply. It was a little difficult to get the old power supply off of those nylon stand offs. But after replacing the power supply, it is working again.
Thank You for providing reliable parts and Good Service. My Tivo is running A-OK now and I can use my iPhone Directv app again to review and schedule programs. I am looking forward to Directv coming out with the new Directv TIVO HDTV. They have been slipping the date on that for over a year."
Bob Milonas, Affton, MO |
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2011-08-17 |
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"Dear WeaKnees, I unboxed my repaired TiVo this evening, connected her up, and she's working perfectly. I was delighted to discover that the new hard drive you installed is ABSOLUTELY SILENT. It is a huge improvement over the noisy HDD I have been listening to for the last 4 and a half years. This is not a slam on TiVo; I bought my unit pre-upgraded with a larger drive. But boy, you could hear that thing clunking two rooms away. This (almost) makes up for the loss of the programs that had been recorded on the drive that failed!
I also appreciated your speedy emailed responses to my questions during the repair process. I hope I won't be needing your services any time soon, but you can be sure that if my Series 3 breaks again I will be calling you first.
Thank you,"
Holly Christensen, Plymouth, MN |
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2011-08-11 |
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"I ordered an upgrade to replace a crashed disk, and I received it today, days sooner than I expected it. The instructions were clear and easy to follow, and I had the TiVo back in service within 30 minutes. Thanks very much."
John Briggs, Midland, TX |
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2011-08-11 |
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"My beloved 7-year-old lifetime-serviced Tivo's hard drive was failing. A friend recommended your site. I couldn't be more pleased. Your instructions were simple to understand and easy to execute. He's back up and running, and bigger and better than ever. Thank you, THANK YOU!
"
Dina Brennan, Charlotte, NC |
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2011-08-09 |
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That was just freaking awesome!!! I thought my Tivo 2/Toshiba hard drive died a few years ago when I ordered my new hard drive. For whatever reason, it pulled through by the time the hard drive arrived and I never bothered to replace it. Well, it acted up again - this time, it wouldn't pull through. Popped open the box and found super exact instructions along with tools. I needed nothing else to install this hard drive. I powered the unit back up, went through setup and it is back up and running with almost 3X the amount of space as the old drive. How awesome is THAT!
Good job! Nay! FANTASTIC JOB!!!
I hope I'm not a repeat customer, but won't hesitate when the time comes again.
Thank you!
Patrick Lutwitze, Cedar Rapids, IA |
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2011-08-09 |
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"Thank you for your help in isolating the problem with my tivo unit. I was hesitant about whether it was the power supply and which one would be the right one I needed. Your diagnosis was right on. I am happy to inform you I am up and running and a real hero to my family. No need to reply just wanted to let you know you I will highly recommend your company to all my family and friends.
"
Dan Lim, Long Beach, CA |
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2011-07-25 |
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"Dear Weaknees People;
I wanted to write to you to say how happy my family is with the quality of your service. My father's 10+ year old TiVo recently "died", and you received it on a Friday afternoon. It was returned to us 3 days later, and we're pleased to report that the unit is working like new again. This is by far the fastest turn-around for an electronic repair that we've ever seen, and I will gladly recommend your company to others who own TiVos.
Thanks for such a fantastic repair job!"
Rich McGee, Rialto, CA |
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2011-06-28 |
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"Hello,
I just wanted to say thank you! I thought my Tivo was dead and really didn't want to pay for another lifetime subscription. I was able to diagnose the problem, order the replacement part and get directions on how to repair my Tivo from your website. It took less than 5 minutes to replace the part and my Tivo is back up and running! Thank you so much! I've told everyone I know who has Tivo about your company!
Sincerely,
Maryjo "
Maryjo Sabalewski, Middleboro, MA |
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2011-06-20 |
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"Dear WeaKnees, I just wanted to let you know that I installed the RS-TX60 TIVO upgrade kit with no problems, thanks to your well written instructions. It is so nice to read well written instructions for a change. My compliments to your people responsible for them. It was a pleasure doing business with you and thank you for the information I received over the phone. I look forward to future business.
Thank you"
John McDonald, Mesa, AZ |
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2011-06-14 |
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"Thank you for prompt resolution of my Tivo’s issues & the timely return of my recorder. The recorder is in very good working condition."
G. L. Stinson, North Vernon, IN |
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2011-06-12 |
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"It had been about a year since my 5yr old TiVO w/ lifetime TiVO service began freezing before it froze up for good and sat there unused since gathering dust. I had just finally gotten around to pulling it from the cabinet under the TV and was all set to throw it away as I was under the assumption it couldn't be repaired and keep the lifetime plan it came with intact but thankfully before I did I gave it a google and wound up on the WeaKnees website. Fast forward a few days, I'm sitting here in amazement at how easy it was to get it going again good as new. The upgrade kit included the HDD, all tools needed & idiot-proof step-by-step instructions w/ pictures. It took less than 15 minutes before I had it hooked back up to the TV & was navigating TiVO's guided setup once again just like when it was new just out of the box. Sweeeeeeeet! I will forever love WeaKnees for ressurecting my TiVO!"
William Wheeler, Columbus, KS |
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2011-05-26 |
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"My beloved 6- or 7-year-old TiVo 2 started having the picture drop out and freezing last week and I was cussing Verizon FiOS until I connected the TV directly to the cable box....then I knew it was the TiVo. Googled "TiVo problems" and the 3rd listing was your "TiVo Repair and Troubleshooting Guide". Since it looked like my hard drive was a goner, I was thrilled to see I could replace it and keep the lifetime service we paid $249 for years ago. Got it within days and, since my husband was taking too long getting it installed, I decided to do it. Took me about an hour, which most of the time I spent unscrewing the lid...with the small side of the tool...but when I discovered I could use the other end, it went much faster! :-) The directions (which I was afraid hubby wouldn't even look at!) were absolutely spot on! Had it up and running first time...and I'm a girl!! Can't thank you enough for tripling my storage space and making it so easy to do at a great price! Have already bragged on you on Facebook! Keep up the great work...I have bookmarked our page and I'll be back with any other needs!"
Robin Snelson, Plano, TX |
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2011-05-24 |
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"The old drive didn't work. We bought and replaced the drive with the
one from weaknees, and it worked great and we LOVE the extra storage
capacity.
"
Michelle Reavis, Madison, AL |
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2011-05-13 |
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"Hello -
I just purchased a replacement drive from you for my older TiVo and want to let you know it arrived in good shape, was not difficult to install and works just great. I really appreciate being able to keep my old TiVo going.
I'd like a more advanced TiVo with an output at a higher level than just "S" but I don't want to give up the two tuner Directv receiver in it."
Bert Spangler, Eau Claire, Wisconsin |
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2011-05-04 |
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"Dear Weaknees,
Just wanted to let you know that you saved the day or should I say you saved my TiVo.
Last week my 5 1/2 year old TiVo started running hot. After some research, I was 99.9% sure the fan had died. Luckily, I had found out about Weaknees a few years ago and I knew you would have exactly what I needed. I ordered a new fan and received it today as promised. I put in the fan and now my beloved TiVo is working perfectly again.
I have a Humax DRT-400 and I have absolutely no desire to buy a newer model. This TiVo is perfect for me and suits all of my needs. I might be mistaken but I have not seen any of the newer TiVos with a DVD player or the ability to save programs to DVD.
My TiVo has sentimental value to me because it was one of the last gifts my Dad gave to me before he passed away. I know eventually the day will come when I will have to replace my TiVo but thanks Weaknees I get to keep my old friend a little while longer and for that I am truly grateful to you.
Sincerely,
Christine Petruzzelli
Extremely Satisfied Customer"
Christine Petruzzelli, Kenneth City, FL |
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2011-04-23 |
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"The modem in my series 1 TIVO failed. I emailed WeaKnees several times for help and each time I got a prompt response, not in days, but in hours, even one on a Saturday afternoon. That's unheard of these days. I sent in my TIVO for the flat fee repair. The website said they would fix it in 3 days, and 2 days after it got there, I got an email saying it was fixed and on its way back to me. It now works perfectly. This is by far the best service I have ever gotten from any on-line company. Wow!"
Clem Wehner, Lawton, OK |
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2011-03-16 |
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"I should have done this a long time ago!.. Fast service, works perfectly, awesome upgrade! I will be sending my apple tv to be upgraded, and PS3 you guys rock!"
Fernando Lopez, Anchorage, AK |
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2011-03-12 |
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"Just a quick thank you for delivering on everything, as advertised. Merchandise arrived in two days, (CA to NH) everything was exactly what I expected, and worked perfectly! What more could you ask for?
"
Matt Howell, New Ipswich, NH |
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2011-03-03 |
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"Thanks! I ordered the power supply on your recommendation (after Tivo said the machine was dead) and was able to easily install it and now everything is working fine again. No loss of my recorded shows, no loss of my lifetime subscription, no need to pay for another unit - very much appreciated!"
James McBarron, Spring Lake, NJ |
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2011-02-26 |
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"Want to thank you for your excellent service on my recent Tivo upgrade. The installation instructions are excellent and I had the "old Tivo" up and running, including setup, in one hour. I highly recommend WeakKnees......."
William Ventry, Tallahassee, FL |
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2011-02-21 |
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" I just upgraded my TIVO hd with your 1tb HD. The instructions were great, and the upgrade came off without a hitch.
I’d recommend your service to anyone. I have 2 more TIVO’s and will probably upgrade when funds are available."
Don Hewitt, Metairie, LA |
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2011-02-19 |
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"I wanted to let you know how pleased I was with your service. I'm happy that I can keep my life time TIVO service and have it working smoothly again! The receiver was returned to us within a week. I made a phone call and sent an email for some technical assistance needed due to my technical inaptness and both were handled competently and my problems were fixed. Thank you very much, I will certainly recommend your service."
Barbara McGinnis, Milwaukie, OR |
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2011-01-18 |
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"I'm glad I found you. When my hard drive on my Toshiba "free TiVo" box was on its last legs, I noted with fear that an adventurous group were replacing their hard drives. "That's not for me," I thought, and almost threw away my machine. Then I found a link to WeaKnees and your excellent instructions and decided to give it a try. Huzzah! The instructions were clear, simple, and helpful as promised. The installation was done in a half hour without a hitch, and I'm back in business, with 10 times the capacity, a faster drive, and years ahead of more free TiVo. Thank you, WeaKnees.
"
David Bryan, Orleans, MA |
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2011-01-13 |
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"I received my replacement hard drive today right on schedule. Your included instructions were perfect. It couldn't have been easier to install the new hard drive. The only slightly difficult part was removing the drive power cable (hard to get off). The tools you sent worked perfectly to remove the screws.
Your website provided lots of information on troubleshooting TiVos. Finding the right hard drive was a snap. Your prices are very reasonable for what you offer. You certainly do a fantastic job and it is appreciated!
Thank you very much."
Cheryl McKenna, Parma, OH |
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2010-12-29 |
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"Thank you! Job well done! Received unit this afternoon and got it hooked up and reconnected with TiVo account info, programing, etc. All working good. Add me to your success stories. :-) Will recommend WeaKnees to anyone I know with aging TiVo problem(s).
Thank you,"
James Schisler, Port Orange, FL |
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2010-12-10 |
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"Really senior old lady - I replaced the hard drive myself. Excellent instructions - though those teeny screws were harder to replace than to remove!
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Jacquelynne Utton, Montpelier, VT |
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2010-11-25 |
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"Thank you so much for the hard drive & incredibly great instructions that came with it. I was able to install it in a very short time & my
Tivo is up and running great. Thanks again for your help."
Diana Johnson, Ft Lauderdale, FL |
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2010-11-15 |
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"I am delighted with Weaknees hard drive and clear installation instructions which took about 30 min. I doubled my TiVo capacity for less than a refurbished unit of same capacity. I expected to have costly shipping to send my TiVoHD back to TiVo for repair or replacement with refurbished unit, but your rep convinced me I most likely only needed to replace the drive. He was right and arranged cheap USPS shipping to HI for me. I had the brand new drive in a few days and am now back in service with my TiVo at double the capacity. Thanks!"
Ray Mears, Kailua Kona, HI |
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2010-11-15 |
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"Hey guys,
Just wanted to thank you for the great service. I appreciate the guidance on this. I was able to replace the drive, great directions! Our tivo is back to normal and better than ever.
Thanks so much!
-Jonas
"
Jonas Rivera, Oakland, CA |
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2010-11-15 |
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"Just wanted to say "thanks" for replacing the power unit on my Tivo HD unit. It's working as good as new.
You guys are awesome. Love the quick turnaround time.
Thanks again."
Scott Fargher, Thonotosassa, FL |
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2010-11-12 |
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"Received my hard drive upgrade kit. Took all of ten minutes to install. Thanks for good instructions and all the necessary tools."
Angie Orfanedes, Greer, SC |
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2010-11-08 |
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"Today I was surprised at the simplicity and ease of your instructions for replacing my Tivo hard drive. Everything looks great now."
Fred & Judy Morris, Fort Worth, TX |
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2010-10-21 |
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"Thank you, it worked perfectly and your directions were easy and simple. A breeze. Thanks."
Terrence Powers, Irvine, CA |
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2010-10-05 |
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"Just wanted to drop you a line and commend you on your great service - needed a replacement power supply for my TIVO s2 and placed an order on Thursday 9/30 - you shipped on 10/1 - I received on Monday 10/4 - 15 minutes later the TIVO is back on the shelf doing its job - Thanks - will recommend you guys to all my TIVO friends
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Sam Bastin, Danville, KY |
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2010-09-27 |
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"Just received my new hard drive today. It took only 15 minutes to install. Great directions.
The Tivo is up and running."
Gary Miner, Leominster, MA |
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2010-09-25 |
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"Thank you! My TiVo was failing. I googled the symptoms and suspected power supply. I checked with TiVo customer support and they thought hard drive. I emailed you and you thought power supply. I bought a power supply from you. Installation was incredibly easy. I went from opening the package you'd shipped to reconnecting my TiVo in 10 minutes, and I spent half that time trying to wiggle the TiVo cover off. Let's hope this power supply lasts longer than the two years the original did."
Davis Smith, Avon, CT |
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2010-09-15 |
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"I have finally had time to perform the upgrade of my second TIVO and look at the details of the work you performed on my first unit and I wanted to express my gratitude for what you have provided me. I was not expecting the added upgrade to the first TIVO sent and I wish to thank you for that work. The second TIVO is working perfectly after I performed the upgrade following the documentation provided. I have let my friends, who own TIVOs, know about your service and will be ordering further upgrades for my series one TIVO.
Thank you again for providing this necessary and useful service. I look forward to working with you in the future."
Marilee Roell, Norfolk, VA |
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2010-08-26 |
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"I received the new hard drive and installed it - unit is up and running
again. Thank you for your assistance!! You guys are the best!!
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Mark Schuster, Madison, WI |
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2010-08-16 |
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"I ordered and received my new hard drive (750GB) for my Series 2 Tivo. I read the directions and then installed it a week later. It took 7 minutes from start to end.
I plugged the Tivo in and it came up with a welcome screen. I went through the Tivo startup process and it is working great! Now I have 6 times the capacity.
WOW! It was so easy to do. I will definitely reccomend you guys to my friends with Tivos.
Thanks again for a great product and service.
Howard"
Howard Peppercorn, Westerville, OH |
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2010-08-13 |
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"I must say. AWESOME AWESOME AWESOME!!!!!!! I don't leave comments but this was worth it mentioning. Great company. I am thrilled with my new hard drive for my RS TX20 I bought from you. I did what the paper you sent. And yes it was the hard drive. It was very easy to install. It took awhile for setup but it was worth it. Thanks for bringing it back to life. I thought I had to buy another one.
Please stay in business!!!!!!!!"
Anthony Burchette, Warsaw, IN |
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2010-07-30 |
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"I want to tell you how satisfied I am with my new 1 tb Tivo drive, the amazingly well prepared instructions, and the help on your web site. After wasting hours with Tivo's hot line where they never mentioned the possibility of a hard drive problem (they kept talking about signal strength, attenuators, etc.) you immediately knew of my problem (pixilation, freezing and rebooting)and had solutions. You were such a welcome breath of fresh air after all their @$#%@#!. Thank you.
Ron Cullum"
Ron Cullum, Oak Brook, IL |
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2010-07-27 |
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"Another satisfied return customer.
I just upgraded an old R10 from a replace drive with you guys. I just moved from a Series 1 to a Series 2, what a speed increase, now I'm TiVoing in dog years!
You guys are the best!
Thank You for doing what you do."
Steven Truitt, Fort Worth, TX |
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2010-07-26 |
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"I normally don't leave comments about past purchases, but I am so pleased with your product and mailing service that I just had to let you guy's know about. In this day and time it seems hard to come by.It only took me about 30 min. to install the new hard drive and the cooling fan, and WHA LA! as good as new. Again, a 'BIG THANK YOU' to Weaknees."
Very Happy Customer!
Rodger Offenbacher, Moore, OK |
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2010-07-09 |
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"Thank you, thank you! I suspected it was the hard drive -- you confirmed it. Tivo wanted $150 to replace our Tivo, and another $199 to transfer service to the new unit. For $100 less than that I was not only able to fix my Tivo, but I doubled the hard drive capacity! And that was including overnight shipping and the extended warranty (woohoo).
I popped the new drive in in about 10 minutes with your excellent tools and instructions, and our long, dark domestic nightmare was over. Thank you for making it all so easy."
Peggy Chavez, Santa Clara, CA |
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2010-06-09 |
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"I kept meaning to email you about how satisfied I am with the upgrade kit I purchased in February. Your instructions were easy to follow and my once "dying" Tivo is like new. Thank You!"
Cornelius Hallahan, Palatine, IL |
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2010-05-26 |
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"Everything could not have gone smoother. Got the parts I needed quickly. Your technicians walked me through the process. Tivo is up & running again. Thanks for making this such a pain free experience!"
Jason Smith, North Hollywood, CA |
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2010-05-18 |
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"I ordered a power supply unit for my Tivo on Wed 5/12 around 6:00 pm EST. It arrived in my office on thursday morning 5/13. I have never had faster shipping. I followed your instructions and installed the unit. My son and I waited as the unit powered up. We gave each other high 5's when the picture appeared. It works perfectly . thank you."
James Caldwell, Morgantown, IN |
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2010-05-16 |
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"After suffering for several months with my TIVO S3 having a
very slow response to the remote control of the program selection, I decided to
upgrade to the 1 TB replacement kit.
After reading through the instructions, clearing some space on the
kitchen table for the S3, the upgrade was done in less than 20 minutes.
After running through the TIVO guided
setup (no problems whatever), my S3 is now behaving like a new machine, no
reboots, and a quick response to program remote control requests.
Thank you for providing excellent
service, not only in the quality of the kit, but in the tech support rapid and
knowledgeable response to my phone call.
"
Charles Mortimer, Mansfield, TX |
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2010-05-15 |
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"Thanks for offering a solution to repair my TiVo/DirecTv deocder and keep my lifetime subscription intact. The hard drive replacement kit repaired my unit quickly, and doubled my storage space to boot! The pre-formatted drive has saved me a lot of money since I do not need to replace my hardware, or start paying monthly DVR fees. Thanks again."
John Van Duzer, Cary, IL |
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2010-04-23 |
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"Thanks for being fantastic - new drive and fan shipped immediately, the instructions were perfect, and I got everything replaced and up and running in minutes. Performance has drastically improved and I look forward to my extra hours and no more broken video and odd grinding noises."
Robert Lodi, Uxbridge, MA |
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2010-04-22 |
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"Was having major freeaing and stuttering problems with my Series 3 TIVO. Contacted TIVO and they wanted me to buy refurb for $150 and pay again for another Lifetime Subscription, they werent even willing to transfer to new box. I contacted Weaknees, was told how to pinpoint issue. Within an hour I knew I had bad hard drive. Bought a replacement drive, replaced bad drive in about 20 mintues with the easy to fllow directions. Weaknees is the best, Im telling all my friends !!! Thanks John from MI"
John Leach, Macomb, MI |
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2010-04-18 |
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"I just wanted to pass along my sincere thanks to your technical team for fixing my TiVo HD so promptly but in particular for their taking the time to ghost my old hard-drive to the new hard-drive replacement as requested.
It saved me hours of set-up time and is going to allow me to enjoy the programs that I thought I was going to lose since I could not back them all up. It is greatly appreciated that they made the extra effort when they didn't have to.
Thanks again!!!"
Kellee Carnes, Jacksonvillle, FL |
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2010-04-12 |
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"Thank God there is a company like Weaknees! This was the first time I've ever attempted to purchase a replacement internal component for my TiVo Series 3 HD. Honestly I don't really know what possessed me to even open up my TiVo box but after the crappy treatment I received from TiVo customer service and the crappy "discount" they offered for a refurbished Series 3 for $150, I figured I'd take a chance and try and fix it myself. Turns out after I opened up the TiVo, I figured out that there was no power to the hard drive, fan or lights so why not just buy a whole new power supply board.
I Googled a couple of things and found WeaKnees...within 5 minutes I found the exact part I needed from your website...incredibly easy and $50 cheaper than the TiVo refurb option. Got the part in 2 business days and within 10 minutes I replaced the power board, closed it up and plugged it back in and voila! My TiVo was alive again! Thank you so much WeaKnees for an easy process and quick no-hassle delivery of my order. FOR SURE I will recommend people to your site!"
Andrew Kaleiwahea, Jersey City, NJ |
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2010-04-06 |
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"While waiting on DirecTV to sell TiVo HD units we decided to upgrade our seven year old Hughes DVR due to some skipping during playback. Quick delivery of my new drive from your company and 15 minutes to install it, including cleaning the interior of dust, made us very pleased with our purchase. For little more than the price of a barebones drive we have rejuvenated our old TiVo and doubled its storage. THANKS!
"
Johnnie Norsworthy, Richland, WA |
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2010-04-06 |
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"Thanks for the prompt delivery and great product. Everything worked great. The instructions were easy to follow. Anyone considering buying a cheaper hard drive and formatting themselves should forget about it. Weaknees delivers a great product, saves you time and it works out of the box. Thanks again.
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Wayne Berkowitz, Valley Stream, NY |
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2010-04-05 |
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"Thanks Weaknees for saving me a lot of money. When my Tivo Series 3 hard drive crashed, I was going to have to spend over $350 with Tivo to replace it with a refurbished unit and a new service plan. I purchased a replacment hard drive from you and installed it myself in a short time. I was up and running for less than $200 with over 2x the storage space! My lifetime service plan is still intact. I would not hesitate to recommend you to all my Tivo friends....in fact, I have already started. Thanks again."
David Standfast, Gilbert AZ |
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2010-04-02 |
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"You guys are the greatest thing since sliced bread. My Tivo series two died and I googled "Tivo Repair". Your website came up. I ordered a new Power supply which I received in less than a week. Your instructions for installing it were very simple and complete. I now have a TIVO as good as new and the greatest part is that I still have my lifetime subscription. Keep up the good work. You have a customer and supporter for life!!!"
John Reardin, Pompano Beach, FL |
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2010-03-30 |
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"I've just received and set up our new TiVo Premiere for Verizon FIOS. First, this new TiVo is a rocket ship-much better than previous TiVo boxes for either Cable or DirecTV! Second, Weaknees sales, service and support came through perfectly for us again. We have been doing business with you for years now, and you have capably supported and/or repaired seven different TiVo models for us, all without a hitch. And, Max and Nick are impossible to stump with even the most 'out there' technical question, including those which TiVo's own company guys can't answer.
We like our new Premiere and Weaknees so much, I just ordered a second TiVo Premiere this evening. Thanks, guys. You're the best!"
John Browning, Sachse, TX |
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2010-03-27 |
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"I just wanted to say thank you. I ordered a replacement hard drive and cooling fan for my SAT-T60 DVR.
The products arrived quickly, and the installation went very smoothly. My unit is back up and running and I still have my lifetime subscription to Tivo intact.
It was a pleasure working with you!"
Brian O'Gara, St. Peter, MN |
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2010-03-16 |
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"The hard drive upgrade could not have been easier. My TiVo Series 3 HD was off the TV stand, on the work bench and back on the TV stand in half an hour with three times the recording capacity. Thank you for a well-though-out product."
Jayson Hill, Opelika, AL |
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2010-03-05 |
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"Thanks for your great service. I ordered my replacement hard drive for my Humax T800 on March 2 and received it on March 4. It took no more than 20 minutes to install and works great. I am very happy and will use your company again when the need arises."
Larry Urich, Victoria, TX |
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2010-02-19 |
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"My 10 year old Series I Tivo failed suddenly. Found you guys through a Google search, ordered a replacement drive, and now I'm back up and running in no time. I'm good for another 10 years! Thanks for the great product and customer service."
Burroughs Mack, Havertown, PA |
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2010-01-31 |
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"To the Weaknees Staff:
I shipped my TiVo series 2 to you for repair, actually replacement of the
hard drive. On the day, it was received, it was repaired and put back into
UPS for return shipment. The TiVo works very well and you preserved my
lifetime subscription. THANK YOU.
Paul Harrington
PS: May be the best $149 I ever spent."
Paul Harrington, Virginia Beach, VA |
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2010-01-20 |
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"I just installed a Weaknees HD in my 3 year old Series 2 TiVo. My old hard drive bit the dust projecting only a fatal 'Green Screen.' Once I opened the new HD box, it took me less than half an hour to install the new HD and put my TiVo back in service. The instructions were clear and made the entire job a piece of cake. Great product to salvage a broken TiVo. Thanks!"
Dick Van Veen, Irwin, PA |
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2010-01-14 |
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"You guys are my heroes! We were having trouble with our original TiVo -- seven years old. TiVo couldn't help, although they did try. Their only answer was to replace the machine. I got in touch with you, described the issues and you diagnosed a need for a new power supply....I questioned you, you answered that you really thought that was the problem, so I gave it a shot. Your directions for removing the old power supply and installing the new one were great and voila! Our TiVo is working again! Thanks!"
Martha McCann, Doylestown, PA |
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2010-01-10 |
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"A few weeks ago when my directv tivo stopped working I thought I would not get to watch tivo again. Directv was not interested in helping me they just wanted me to take one of their dvr's. Desperate for help I checked out the net and found Weaknees and you guys have been a blessing. You helped me figure out what was wrong with my tivo by checking out all the information on your website. I got the part I needed right away and felt confident with the directions I was provided that I could put it in. Now my tivo works better then ever. Thank you for everything we've grown to love our tivo and thanks to you we are able to enjoy it again."
Philip Wiegers, Owensville, MO |
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2010-01-09 |
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"I rarely take the time to review a product or service received online (I know, shame on me), but in this case I had to. I can't thank you enough for the fantastic experience I had. My new hard drive was shipped less than 24 hours after ordering and I received it very soon after. I was hoping it would arrive before all of my favorite shows started airing new episodes and it did! The instructions were clear and simple and we had the new drive installed and running in less than a half hour. I'm sure you hear this often, but I really appreciate the service you provide and the alternative to buying a low-quality product and lack of clear instruction. I hope you are still here the next time I need/want to upgrade my TiVo!"
Heather Hickerson, Cedar Rapids, IA |
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2009-12-24 |
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"The 500 gig drive arrived in 2 days. Installed in less than 1 hour.
Updated Tivo information. 663 hours standard and 72 hours HD
available. Very easy repair, good work!
"
Steve Fisher, Missoula, MT |
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2009-12-22 |
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"You Guys are the BEST!! You saved my TiVo (with the lifetime membership) The Hard Drive was Very EASY to change out with your great instructions. Now I'm up and recording all my shows again. And Bonus: I quadrupled my recording space!!!"
Gail Parnell, Southlake, TX |
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2009-12-18 |
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"[Y]ou folks get a AAA+! I've done quite a bit of basic electronics & PC fiddling -- memory, accessory cards, power supplies, drives, etc. But this was so straightforward and simple, it was shocking (figuratively speaking!). Given that this was a UPS package in Minnesota, I did have to let the drive thaw, literally, before I opened the case of my unit. Once things had warmed up, though, the whole hardware process took less than 10 minutes, with no fuss or ambiguity -- great instructions and all the gear fit perfectly. Then I reconnected the dvr and its wireless adapter and it immediately fired up perfectly and shook hands with Tivo Central and we were back in business. Replacing the drive was exactly the answer to the mysterious, frustrating problems we'd been having. And going from 40 to to 320 gigs capacity is quite a bonus.
All in all, congrats on your services and user-friendly documentation; nice going!"
Marty Pelikan, Northfield, MN |
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2009-12-09 |
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"Hey, I just wanted to say thanks for the service you provide. I own an older DirecTV/TIVO that went out. I found out I either had to lease a new one for $20/month or get a new one that wouldn't record 2 programs at once. I ordered a new power supply from you and my unit was up and running within minutes of UPS leaving my door!"
Renee Grant, Lowell, MI |
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2009-12-01 |
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"I got my 1Tb replacement drive for my tivo series 2 today. Packaging was excellent and everything I needed to perform the upgrade was in the box. The entire process took about 10 minutes till I had the unit plugged back in and running guided setup. Great service guys. Thanks."
Rob White, Laporte, PA |
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2009-11-21 |
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"You are to be commended for the quality of your upgrade kits. I added a 2nd drive to a TCD649080 unit, and was very impressed with the quality of the documentation, as well as the quality of the kit parts. As a 25-year IT guy, I know my way around the inside of most things with circuit boards, but your documentation was so excellent that a total neophyte could get through the installation.
Thanks, and I'll be recommending you to others."
Paul Jones, Alburtis, PA |
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2009-11-19 |
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"I have a TIVO with lifetime service that I didn't want to throw away when it got annoyingly noisey. I bought a new drive and fan. 20 minutes after opening the box, my TIVO was downloading programming information, quietly. Thanks Weaknees for fast service and easy install."
Rebecca Dean, Saint Simons, GA |
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2009-11-18 |
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"100% positive feedback! Got the new hard drive with more space, and everything is installed and working like a charm! So happy."
Judi Cardillo, Greenwich, CT |
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2009-11-11 |
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"My HR10-250 Tivo went belly up telling me the hardware had
been shut down due to excessive heat. It just would not start… A little
bit of online research got me to your website for a replacement power supply. I
got the part today and thanks to your great (and clear) instructions it took
less than 10 minutes to replace the power supply. I’m back to watching
TV!
Thanks for a great website, clearly marked products, easy
checkout, INCREDIBLY EXPEDIENT shipping, and excellent installation
instructions."
Jose Batalla, Fort Lauderdale, FL |
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2009-11-03 |
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"Just installed a new hard drive in my tivo from you folks. Wanted to let you know that your instructions are super! I am the type of person that asks" now what did they mean " I had no problems with the install and your instructions were the clearest I have seen in a long time.
GREAT JOB!!!!!!!!"
Ed Scott, Canaan, CT |
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2009-11-02 |
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"I just wanted to write you guys to say THANKS! I got my replacement TiVo hard drive less than a week after I ordered it. Thanks to your instructions, I was able to swap out the drives all by myself. The now drive works perfectly. I really can't thank you guys enough for all the money I would have spent on monthly DVR service OR a whole new TiVo box/service plan. You guys rock."
Ellen Stolar, Chicago, IL |
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2009-11-01 |
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"Thank you for the excellent work repairing my TiVo. Since the problem was somewhat intermittent (diplays only in black and white after a period of time), I was concerned that you may not be able to diagnose and fix it. But the service was fast and the TiVo is working great now!
Thanks for your help!"
Paul Hanson, Wesley, FL |
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2009-10-30 |
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"I had a flaky TiVo - intermittent pixellation and some recordings would stop part way through. Google pointed me to your site where the indication was a bad drive. I got a new bigger drive from you and installed it (about 10 minutes). My TiVo now works perfectly - and the additional storage is great. Thank you. You guys are the best."
Jack Moskowitz, Flanders, NJ |
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2009-10-19 |
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"Got my replacement drive from you last Friday as expected, installed it on Saturday, and TiVo Series3 now works as if it were new! The new drive resolved the problems I was having with my TiVo not responding to the remote and not booting up properly. Installation was straightforward, very well documented, and quite easy. Thank you for the support."
John Schaffer, Blacklick, OH |
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2009-10-17 |
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"Installed my replacement power supply in ten minutes and my TiVo is alive now. I was reluctant to put $75 into a six-year old piece of electronics but your customer service rep reminded me that buying a new box would cost me much, much more to get my lifetime service back!
thanks for rescuing my TiVo"
Jim Center, Wilmington, DE |
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2009-10-12 |
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"Unbelievable response time. Asked for help on a Sunday and received a response on a Sunday. How great is that. I thought it was one of my drives but your diagnosis was right on. The power supply. I ordered and picked it up the same day. Back up in minutes. I can't say more. Your the best."
David Weinberger, Fountain Valley, CA |
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2009-10-08 |
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"Great Hard Disk replacement kit. I didn't even have to go to my tool box! The hardest process of replacement was actually reprogramming of timer recording after replacement! And time of rebooting!!! I replaced in just 15min! I should have purchased Weak Knee 1TB hard Disk kit with extended warranty instead of WD My DVR Expander in first place! Thank you guys!!!!! "
Massa Ishida, Northridge, CA |
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2009-10-08 |
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"I just wanted to let you know that I am really happy with my recent order. You shipped my item quickly and it came with very easy to follow instructions and all the necessary tools. I appreciate you offering such a high quality service."
Ryan Mendel, Atlanta, GA |
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2009-10-08 |
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"I just wanted to take a moment and thank you for the service you've provided
here. While I made a mistake in the original ordering, Weak Knees has been
very accommodating and managed to get my replacement drive turned around and
sent back out in a day. It is gratifying to find a company today that will
take a moment to send a personal note back to a customer with a question and
then provide further excellent customer service in quickly processing the
replacement. Good job!"
Chris Edwards, Cohoes, NY |
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