TiVo Troubleshooting Guide: Powering Up Problems

DirecTV is having a problem that causes many DirecTV receivers (both those integrated with TiVo PVRs and also standalone receivers) to hang during reboot and Guided Setup. Especially due to the power problems on the East Coast at the moment, forcing hundreds of thousands of customers to boot their units, this problem has been showing up quite often.

Most commonly, the integrated units (DirecTV with TiVo, or DirecTiVo) will hang acquiring the satellite at 26% or 28%.

Just to be clear, this isn't a problem with your unit - it's a DirecTV problem.

Here's the workaround:

1. Power the unit down.

2. Remove both of your SAT inputs (or your one SAT input if you only have one attached).

3. Power the unit back up. Work your way all the way the setup by choosing "I'll fix the problem later" when need be. At one step, it may pause for 15 to 20 minutes while still trying to access the satellite and show 0%. This is normal - wait it out.

4. When the unit if fully done with it's configuration (you can see TiVo Central on TiVos) then plug the SAT input(s) back in.

5. Your receiver should now be able to tune your regular channels.

We've posted information about this problem on the TiVo Community forums in this thread.

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