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HR21P (HR21 Pro) Overheating (Fans Not Spinning) Repair

HR21 Pro

There is a known problem with the HR21P (HR21 Pro) HD DIRECTV DVR. If you have this problem, your HR21 Pro will shut down for overheating, and you will notice that the two fans in the back of your unit no longer spin.

The only way to repair this problem is through a motherboard repair.

The cost of the repair is $179, including free shipping from us back to you. Turnaround time is roughly 1-3 business days.


Use this service if your HR21Pro is overheating and/or the fans are no longer spinning

HR21 Pro

Turnaround time approximately 1-3 business days. Free ground shipping.
90 day warranty on repair.

Here's how the repair process works:

  1. Add the repair service to your cart and check out.
  2. Once we receive your order, we will email shipping instructions (what, where and how to ship your DVR, as well as a repair authorization number). You are responsible for shipping the unit to us; we will cover the return ground shipping costs. (Please use good padding if you don't have the original box!)
  3. We receive the unit, confirm the problem, repair it and return the unit to you. This process typically takes about 1-3 business days. We will email the UPS tracking number on the evening that the repair is complete. If at any time you'd like a status update on your repair, simply email us with your repair authorization number and a request for the status of your repair.
  4. NOTE: Weaknees is an authorized DIRECTV dealer, but NOT an authorized repair center. While we have been selling and repairing TiVo DVRs since 2000 and have countless satisfied customers, our repairs are not approved, authorized, or otherwise warranted by DIRECTV. If your unit is less than a year old and is still under warranty from DIRECTV, our repair work may void your remaining DIRECTV warranty.


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not affiliated with
TiVo Inc. TiVo is
a registered trade-
mark of TiVo Inc.

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