WeaKnees.com Warranty
We guarantee that our TiVo upgrade kits will work if installed
properly in a functioning TiVo. If any of our drives should fail
in the first six months, we will replace the drive at no cost (customer
pays shipping to get the drive to us). We are also happy to provide
email and phone support to help you through the upgrade process,
and our instructions were
painstakingly drafted to make the process simple.*
All of our standalone, un-upgraded TiVos come with a 90 day factory
warranty through the manufacturer. Refurbished DIRECTV DVRs with
TiVo come with a 6-month warranty from weaKnees. If you find that
your factory TiVo (without a DIRECTV integrated receiver) is dead
on arrival (DOA), we will either exchange it or help you through
the exchange process with the manufacturer.* If you find that your
factory DIRECTV receiver (with or without a DVR) is dead on arrival
(DOA), you can return it to weaKnees for exchange within 30-days
only if the unit has NOT been activated. Once the unit has been
activated with DIRECTV, weaKnees cannot accept the receiver back
for return or exchange. No exceptions.*
Unless otherwise noted, new upgraded TiVos come with a one-year
parts warranty and a six month parts and labor warranty (with the
customer paying shipping on any necessary repair, and paying labor
on repairs after six months).
Many of our newly-installed TiVo hard drives come with a full manufacturer's
warranty, which is generally one to three years. Some of our lower-capacity
(40GB, 80GB) drive kits use OEM drives, which have our six-month
warranty only.*
Our philosophy regarding warranties generally: Being without a TiVo is a terrible thing. Therefore, we spend a great deal of time testing our hard drives and upgraded TiVo recorders before we sell them, so that our customers do not have problems down the road. When we encounter defective parts, we don't use them!
Finally, we hope all TiVo users (customers and others) will use the helpful information we provide here to help protect their TiVos from the biggest sources of potential problems.
*All warranties are limited and do not cover, among other things,
accidental damage, misuse, improper care or alteration, or acts
of God, such as lightning strikes. Drive warranties do not cover
mishandling of hard drives. TiVo units (including DirecTV/TiVo units)
are covered under the same terms as the limited warranty included
with the unit, but the length of the warranty is as stated above.
For a problem to be covered under warranty, weaKnees must receive
and verify the covered problem within the warranty period or, if
a problem arises immediately prior to the end of the warranty period,
weaKnees may, in its sole and absolute discretion, extend a warranty
by a short period to enable a product to be shipped to weaKnees
for repair. If a problem is covered under warranty, weaKnees will
pay shipping charges from us back to you (via surface transportation)
within the continental United States. Customers outside of this
region will be required to pay all shipping charges (to and from
weaKnees) in the event of a problem, even if the problem is covered
under warranty. weaKnees is not responsible for any data on your
component or on your component's hard drives, and warranty coverage
does not include saving data. weaKnees makes no warranty or guarantee
whatsoever relating to data or data recovery. weaKnees also makes
no warranty about the future usability of units, upgraded or otherwise.
Software updates, changes in broadcast formats can affect the way
your TiVo or other DVR performs and weaKnees makes nor representation
or warranty regarding the impact of these changes on your TiVo or
other DVR performs or will perform. weaKnees also makes no representation
or warranty regarding the continued existence (or loss) of features
now or in the future.
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