We guarantee that our upgrade kits will work if installed properly
in a functioning unit. If any of our drives (or any part included
with a hard drive upgrade kit) should fail in the first six months,
we will replace the drive or part at no cost (customer pays shipping
to get the drive or part to us). We are also happy to provide email
and phone support to help you through the upgrade process, and our
instructions were painstakingly
drafted to make the process simple. The foregoing warranty covers
all parts included as part of a hard drive upgrade kit for a period
of six months.*
All of our standalone, un-upgraded DVRs come with the standard
manufacturer's warranty, typically 90 day unless otherwise stated.
Refurbished DIRECTV DVRs with TiVo come with a 6-month warranty
from weaKnees. If you find that your factory DVR (without a DIRECTV
integrated receiver) is dead on arrival (DOA), we will either exchange
it or help you through the exchange process with the manufacturer.*
If you find that your factory DIRECTV receiver (with or without
a DVR) is dead on arrival (DOA), you can return it to weaKnees for
exchange within 30-days only if the unit has NOT been activated.
Once the unit has been activated with DIRECTV, weaKnees cannot accept
the receiver back for return or exchange. No exceptions.*
Unless otherwise noted, new upgraded TiVos come with a one-year
parts warranty and a six month parts and labor warranty (with the
customer paying shipping on any necessary repair, and paying labor
on repairs after six months).
Our flat-fee repair service includes a 90-day warranty. The 90-day warranty covers any hard drive installed as part of the repair.
Many of our newly-installed DVR hard drives come with a full manufacturer's
warranty, which is generally one to five years. Some of our lower-capacity
(80GB, 320GB) drive kits use OEM drives, which have our six-month
Opening any DVR or AppleTV unit (other than a bare DIRECTV TiVo
chassis purchased from us without a hard drive) voids any and all warranties.
Our philosophy regarding warranties generally: Being without a
DVR is a terrible thing. Therefore, we spend a great deal of time
testing our hard drives and upgraded DVRs before we sell them, so
that our customers do not have problems down the road.
Finally, we hope all DVR users (customers and others) will use
the helpful information we provide here to help
protect their DVRs from the biggest sources of potential problems.
*All warranties are limited and do not cover, among other things,
accidental damage, misuse, improper care or alteration, or acts
of God, such as lightning strikes. Drive warranties do not cover
mishandling of hard drives. All warranties commence on the purchase
date and are not renewed if service is provided (or if a product
is replaced) during the warranty period. DVR units (including DirecTV/TiVo
units) are covered under the same terms as the limited
warranty included with the unit, but the length of the warranty
is as stated above. For a problem to be covered under warranty,
weaKnees must receive and verify the covered problem within the
warranty period or, if a problem arises immediately prior to the
end of the warranty period, weaKnees may, in its sole and absolute
discretion, extend a warranty by a short period to enable a product
to be shipped to weaKnees for repair. If a problem is covered under
warranty, weaKnees will pay shipping charges from us back to you
(via surface transportation) within the continental United States.
Customers outside of this region will be required to pay all shipping
charges (to and from weaKnees) in the event of a problem, even if
the problem is covered under warranty. weaKnees is not responsible
for any data on your component or on your component's hard drives,
and warranty coverage does not include saving data. weaKnees makes
no warranty or guarantee whatsoever relating to data or data recovery.
weaKnees also makes no warranty about the future usability of units,
upgraded or otherwise. Software updates, changes in broadcast formats
can affect the way your DVR or AppleTV performs and weaKnees makes
nor representation or warranty regarding the impact of these changes
on your DVR performs or will perform. weaKnees also makes no representation
or warranty regarding the continued existence (or loss) of features
now or in the future.
THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND
IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED, IMPLIED
OR STATUTORY. WEAKNEES SPECIFICALLY DISCLAIMS TO THE MAXIMUM EXTENT
PERMITTED BY LAW ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS AS
TO THE PRODUCTS OR ANY OTHER MATTER WHATSOEVER. IN PARTICULAR, BUT
WITHOUT LIMITATION, WEAKNEES SPECIFICALLY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY
RIGHTS OR ANY OTHER WARRANTY ARISING FROM A COURSE OF DEALING OR
USAGE OF TRADE. THIS LIMITED WARRANTY DOES NOT APPLY TO, AND WEAKNEES
MAKES NO WARRANTY WITH REGARD TO, ANY PRODUCT ("COVERED PRODUCT")
OR OTHER COMPONENT ORIGINALLY SOLD AS AN INTEGRATED COMPONENT OF
A SYSTEM NOT SUPPLIED BY WEAKNEES. WEAKNEES IS NOT RESPONSIBLE OR
LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES HOWEVER CAUSED AND WHETHER OR NOT WEAKNEES WAS ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, COSTS
OF PROCUREMENT OF SUBSTITURE GOODS, LOSS OF DATA OR PROGRAMS, LOST
PROFITS, DOWNTIME, GOODWILL, DAMAGE OR REPLACEMENT OF EQUIPMENT
AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING
ANY PROGRAM OR DATA STORED IN OR USED WITH WEAKNEES PRODUCTS OR
ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE
OF THE COVERED PRODUCT. WeaKnees is not, and cannot be, responsible
for any losses or damages arising out of any loss of, or any inability
to access, data as a result from the failure of a Covered Product.
The allocation of risk under this limitation of liability is reflected
in the purchase price of the Covered Product.